How to Check your Shopify Order Status- Shopify Order Tracking
When you first set up your Shopify Store, you may be surprised by the amount of orders you receive. Because of this, it’s important to be able to manage and track every order you’ve received, and what their statuses are. So how do you check your Shopify order status?
You can easily check your shopify orders status by clicking on “orders” in the sidebar of your shopify admin. From here, you can see order status, payment status, and fulfilment status. You can also filter your orders by statuses to sort more effectively.
In this article, we’ll go over the details of shopify order status, including payment status, fulfilment status, and shipment status. So let’s get started!
Shopify Order Status
Whenever a Shopify order is created, an order is automatically created which you can view from your orders dashboard. Each order will have one of the following three statuses: Open, Archived, or Canceled.
- Open- Whenever someone places an order on your shopify store, this is the default order status, once you’ve done something with the order, it’s status can be changed.
- Archived- This is the status for orders that you have marked fulfilled or have been refunded.
- Canceled- If you have an issue and need to cancel or refund an order, the order status will be updated to “cancelled”
Order status is a quick overview of your total orders, and can help provide a simple outline of your shopify sales.
Shopify Order Payment Status
Within each order, there is also separate payment status, which tells you exactly where each order is at in the process of payment. There are more statuses for payments than there are for orders in general, and we’ll go over each one in detail here.
- Authorized- If you’re capturing credit card payments manually, which is rare, orders which have been authorized for credit card purchases will have this status
- Paid- If you have received payment from your customer from your purchase, and the transfer has been confirmed, your payment status will be “paid”.
- Partially Paid- If you’ve only received part of the full order payment as specified in your payment capture, this will be your payment status.
- Partially refunded- If you refund only part of an oder, for example one item out of a multi-item order, your payment status will be “partially refunded”
- Pending- Payment has not yet been captured, and you have not received funds yet.
- Refunded- If you refunded the whole payment, your payment status will change to this.
- Unpaid- An order was made, but no attempt to capture payment was made.
- Voided- If you cancel an order without receiving payment, the order status changed to “voided”.
As you can see, each type of payment status has a specific description which causes it, and being aware of this can help you understand the shopify order payment process.
Shopify Shipping Fulfilment Status
With some exceptions, every new order starts with an”unfulfilled” status, unless you automatically capture payment and fulfil line items for your orders. If you’d like to do this, you can set it in your “checkout settings”. There are some other statuses for fulfilment in Shopify, which we’ll go over here.
- Fulfilled- When all the items for an order have been processed and shipped, the order is marked as “fulfilled” and you don’t have to do anything else with the order.
- Unfulfilled- The default status for a new order that has just been placed and still needs to have it’s items shipped.
- Partially Fulfilled- This status will show up on your orders if you’ve shipped on;y part of a customer’s order, for example, 1 out of 3 products they’ve ordered in total.
- Scheduled- this status is used for recurring subscription orders. When the fulfilment date is reached, the status will change to “unfulfilled”
- On hold- If you’ve integrated upsells into your shopify checkout process, you might have this status show up while your customers are at checkout.
Each of these statuses means something specific to the process of each shopify order, and can help you understand where in the shipping process any given order is.
How to Search your Shopify Orders
From your orders page, you’ll be able to sort by customer, item, and tags. This can be useful if you want to look at a specific subsection of orders or find a specific past order. It can also help you view customer history.
Does Shopify Automatically Confirm Orders?
Shopify only automatically sends a confirmation email once their order has been fulfilled. Unless you use a shipping carrier with tracking, Shopify will not send out Shipping Confirmed or Shipping delivered notifications. If you do provide tracking, Shopify will send out these notifications to your customers automatically.
If you’re using an app like Oberlo, you’ll need to make sure customer emails are turned on within it’s settings.
How to view Shopify Customer Order History
From your orders page, click on any one order. From here, you can click on any customer’s name, and you’ll be brought to their profile page for your store. Here you can see every customer’s order history. This can give valuable insights into customer behavior.
How can you filter your shopify orders?
You can filter your Shopify orders within your order history by a variety of different options, which we’ll go over here.
- Delivery Method- Most of the time this will be “ship to customer” unless you also operate a brick and mortar store.
- Status- Open, Archived, Cancelled.
- Payment Status
- Fulfilment Status
- Sales Channel
- Chargeback and Inquiry Status- Open, Submitted, Lost, Won.
- Risk Level- High, Medium, or Low.
- Credit Card- Last 4 digits of the credit card used for purchase.
Can Customers See Customer Notes in Shopify?
Customers cannot see notes you place on their orders or on their profile. The notes are only for your private reference. If you need to contact a customer, the best way is through the email you got at checkout.
Managing Your Shopify Orders
There are plenty of specifics to go over when it comes to managing your shopify orders, but these are the most important aspects. By being able to understand these statuses, you’ll more easily get a grip on your total Shopify Orders.
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